WhatsApp and Instagram inside Dynamics 365, with no messaging provider in between.
Built for Meta Business accounts. W-IT Bridge receives every message from the official APIs, identifies the customer and delivers it to Dynamics 365 Customer Service, Dynamics 365 Contact Center or a Copilot Studio agent.
From the message on Meta to your team's desktop.
Click each part to see what it does.
W-IT Bridge
Receives Meta's webhook, validates the source, identifies the customer in the CRM and applies your routing rules. It does not store conversations; it runs in W-IT's cloud or in yours.
WhatsApp Business
Messages arrive from the official WhatsApp Business Platform API. The account and the number remain yours.
Instagram professional account
Direct messages from your Instagram professional accounts, a channel Dynamics 365 does not offer natively.
AI agent, optional
A Copilot Studio agent answers first and resolves the common requests; if a person is needed, it hands off with the context. If you do not want a bot, the message goes straight to the human agent.
Dynamics 365 Customer Service and Contact Center
The conversation reaches Omnichannel: queues, unified routing, customer history and cases. The agent replies from their desktop and the reply goes back to Meta along the same path.
Four things a messaging provider does not give you.
- Direct to MetaOfficial WhatsApp Business Platform and Instagram APIs. Your accounts stay in your Meta Business Manager.
- Instagram includedA channel Dynamics 365 does not offer natively, on the same desktop as WhatsApp and calls.
- Rule-based routingEvery conversation to the right destination: AI agent, human agent, segment or the provider you already use.
- Your cloud, your CRM, your AIDelivers to Dynamics 365 or Copilot Studio. Runs in W-IT's cloud or in your Azure subscription.
Azure, Dynamics 365 and Meta's official APIs.
Container on Azure Kubernetes Service or App Service
Dynamics 365 Customer Service and Contact Center
Copilot Studio- Meta's official APIs
Product icons and names are Microsoft trademarks; WhatsApp and Instagram are Meta trademarks. They are used only to identify the products we work with.
SecurityWhat we can state today.
We publish only the controls confirmed by the team that operates the connector. The full security datasheet is shared under NDA and reviewed with your team before any project.
Request the security datasheet- Does not store conversations: it is pass-through infrastructure.
- Encryption in transit: HTTPS with Meta and with Dynamics 365.
- Protected configuration: database encrypted at rest, with no internet access.
- Your assets stay yours: accounts, numbers and verification in your Business Manager.
A product with onboarding, operations and support.
- Onboarding: connection to Meta and channel setup in Dynamics 365 or Copilot Studio.
- Hosting, operations and monitoring in the SaaS model; documented installation if it runs in your cloud.
- Meta-approved WhatsApp templates, support and compatibility with changes to their APIs.
What you need to get started.
- A verified Meta Business Manager, with your WhatsApp Business and, if applicable, your Instagram professional account.
- Dynamics 365 Customer Service or Contact Center with Omnichannel, or a Copilot Studio agent.
- An Azure subscription, only if you prefer it to run in your cloud.
Shall we talk about W-IT Bridge?
Tell us which channels you serve today and with which CRM, and we will see together how it fits.
- We replyWithin 1 business day, to the email you provide.
- We review your scenarioChannels, CRM and whether it runs as SaaS or in your cloud.
- Demo with your accountIf it fits, we see it working with your Meta Business.